INNOVA FAQ

When are the courses available? 
Once I purchase a course, how long will it be available to me?
Does my multiple class discount code ever expire?
Can I switch devices while viewing a course?
Can I pause the video while watching a course?
What are “checkpoints?”
How often do the checkpoints appear?
What if I miss hitting any of my checkpoints?
What do I do if I am having difficulty viewing my course?
How do I get renewal credits for watching a course?
How do I know how many credits I will receive for viewing the course and completing the exam?
Will these courses count towards my eligibility to take the ETCP examinations?Why do I have to take a test after watching the video?
What if I fail the test at the end of the course?
Will I be able to print a certificate to prove I have completed the course?
What if I have difficulty viewing my certificate?
Will my renewal credit(s) automatically be submitted to the organization that issued my certification?
Is there a way for me to provide feedback about a course?
Do I need to create an account on the USITT site in order to log in to INNOVA?  
Are you interested in contributing content?

When are the courses available? 

You may register for and view courses whenever it is convenient for you. You will have 24/7 access.

Once I purchase a course, how long will it be available to me?

The course will be available to you for 1 year.

Does my multiple class discount code ever expire?

No, your INNOVA multiple class discount does not have an expiration date, but please keep in in that once you select a course you will have one year to view that particular course.

Can I switch devices while viewing a course?

No, you must watch the entire course on the same device or you will have to start the entire program over.

Can I pause the video while watching a course?

Yes, you can but you must resume play within 15 minutes.

What are “checkpoints?”

Checkpoints are points where the video pauses and you will be required to take a specific action within a certain timeframe for the video to continue. This proves that you are actively viewing the course.

How often do the checkpoints appear?

The checkpoints are timed randomly.

What if I miss hitting any of my checkpoints?

You must hit 100% of your checkpoints to compete the course. If you miss any of your checkpoints you will be required to start the course over from the beginning.

What do I do if I am having difficulty viewing my course?

  1. Make sure your pop-up blocker is turned off for this site.
  2. Make sure you have the latest version of Flash installed and enabled. To see which version you have installed, go to http://www.macromedia.com/software/flash/about/. If you need to install or upgrade Flash, go to: http://www.adobe.com/go/getflashplayer.
  3. Clear your browser’s cache and cookies.
  4. INNOVA works best in Chrome or Firefox.
  5.  If you find that your connection is slow and you are on a wireless connection, consider switching to a wired connection.
  6. If you are viewing on an iPad, using the PUFFIN Web Browser App is recommended.


If you are still having problems contact Technical Assistance:

Phone: 1-866-702-3278
Email: support@peachnewmedia.com
Monday- Friday, 8:00am – 8:00pm Eastern

How do I get renewal credits for watching a course?

  1. You must watch the entire program.
  2. You must hit all the “checkpoints” to confirm that you are actively viewing the content.

  3. You must take and pass a test at the end. To access the test click on “Education Credit Log” and find the course listing for your session under “Pending Credits” and click on “Take Test.”

  4. After you take and pass the test you will be asked to complete a very brief evaluation.

  5.  Upon submission, you will be asked to electronically sign your name and your credit will be processed.

  6. You will be taken back to the Education Credit Log screen where you can print your certificate of completion.

How do I know how many credits I will receive for viewing the course and completing the exam?

The number of credits will be listed next to the course title and in the course description.

Will these courses count towards my eligibility to take the ETCP examinations?

No, courses approved for ETCP Renewal credits only count towards re-certification for someone who is already certified. The only type of education that counts towards eligibility to sit for the exams is a degree from an accredited institution of higher learning.

Why do I have to take a test after watching the video?

Tests are a way of measuring learner engagement with the content.

What if I fail the test at the end of the course?

If you are taking the course for ETCP renewal credits, you will have 3 attempts to pass the test but you will receive different questions each time. If you fail all 3 attempts you must take the course over again. If you are taking the course for AIA renewal credits, you have unlimited attempts to pass the course.

Will I be able to print a certificate to prove I have completed the course?

Yes, you will be able to print your certificate from the “Education Credit Log” screen.

What if I have difficulty viewing my certificate?

Contact Support at 1-866-702-3278 or support@peachnewmedia.com.

Will my renewal credit(s) automatically be submitted to the organization that issued my certification?

Reports will be issued on a monthly basis to ETCP and AIA and the credits will be added to your file.

Is there a way for me to provide feedback about a course?

Yes, you will be asked to complete a very brief evaluation at the end of each course.

Do I need to create an account on the USITT site in order to log in to INNOVA?  
Yes, you do. You will need to provide your email and a password to create your account. 

Are you interested in contributing content?
INNOVA Instructor Licensing Agreement

Please contact:
Lori Rubinstein
ESTA
212-244-1505 Ext. 702
lori.rubinstein@esta.org

 

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