Technical Support Engineer

Summary:
We are currently accepting applications for a Technical Support Engineer with strong Paradigm and network trouble-shooting skills but especially a world class customer support ethic.
 
Job ID/Number:
A7971
 
Posted Date:
3/12/2019
 
Job Location:
Middleton, WI
 
Position Type:
Full-time
 
Division:
Lighting Design & Technology
 
Description:

 

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lighting

 

Technical Support Engineer
ETC
Middleton, Wisconsin

 

Do you enjoy the idea of rarely having the same day twice?  What if the entire gig consisted of “Other Duties as Assigned?” Are you looking for a job that will challenge you professionally and reward you with tremendous excitement, adventure, and travel? Are you able to work under pressure and defuse volatile situations quickly and efficiently? Want to come to an employer that offers a casual work environment, on-site fitness center and deli, endless coffee, and soft drinks ALL while you have fun and make money?

 

If this sounds like an adventure you’d like to join us on, apply today!  We are currently accepting applications for a Technical Support Engineer with strong Paradigm and network trouble-shooting skills but especially a world class customer support ethic.

                                                                         

Representative Responsibilities:

  • Provide solutions to ongoing, complex customer issues
  • Research solutions to hardware and software applications using ETC and other manufacturer’s equipment
  • Respond to technical emergencies, which require in-depth research, mockup, or troubleshooting
  • Provide onsite research and support for site-specific problems, which cannot be solved or reproduced at ETC
  • Coordinate with R&D and Manufacturing Engineering to resolve maintenance issues with current and obsolete products
  • Create Sales Orders, RMAs, Service Orders and provide CRM research resource
  • Be a consultant for product development teams acting in concert with the Technical Services development team member, including advising on the Professional Services Plans
  • Be a technical resource to phone support, field service and other departments
  • Coordinate and maintain Technical Service communication
  • Knowlix and Web Knowledge base
  • Create and edit technical documentation as necessary
  • Assist with the implementation of new software packages within TS, as needed
  • Acts as a training resource for the department
  • Other duties as assigned.
  • Complete special projects and requests in a timely fashion

 

Minimum Qualifications:

  • Bachelor’s degree or comparable business experience in increasingly responsible positions in the related discipline
  • 3 – 5  years technical support experience
  • Familiarity with MS Office, Adobe Acrobat, AutoCAD, Web browsers, HTML Coding, graphics software, Windows OS, Publisher, Power Point
  • Technical and operational knowledge of ETC’s equipment
  • Knowledge of technical theatre, electronics, and electrical theories, codes and practices
  • Knowledge of electronic diagnostic tools
  • Ability to think quickly, creatively, objectively and decisively
  • Ability to work well under pressure and defuse tense situations
  • Ability to work independently
  • Excellent presentation and interpersonal skills
  • Strong writing and organizational skills
  • Strong troubleshooting and deductive reasoning skills resulting in an ability to solve complex and non-obvious problems
  • Able to manage multiple tasks and priorities
  • Ability to drive an automobile and have an acceptable driving record
  • Able to travel
  • Ability to work weekend and evenings as required
     

 

Candidates can apply at: https://etcconnect.clearcompany.com/careers/jobs/c1eb9d3b-9495-c014-49e4-024d10e7286c/apply?source=985697-CS-13039