Media Server Specialist/Video Technician

Job #6411

Job Type Full Time
Location Franklin Park, Illinois
Field Video/Projection
Post Date May 3, 2024
Salary $50,000 - $70,000

Show Sage LLC is an audio-visual technology company offering a casual and flexible work environment in which to work with leading-edge A/V technology used across a wide range of applications including theme parks, visitor centers, conferences, theatre, and live events. We currently have an opening on our team for a Media Server Specialist developing and supporting solutions based on our media server technologies. The responsibilities of this full-time role include:

-Assisting company sales personnel in specifying and configuring media server solutions based on customer requirements
-Assisting in all aspects of building, configuring Windows-based and Linux-based media servers and associated software
-Assisting in the design and execution of worldwide tradeshows and product demos
-Leading the development of video/graphic content creation where needed
-Working with customers to provide onsite configuration and commissioning services
-Providing customer support (telephone, email, remote access, on-site) including responding to questions, troubleshooting issues, reviewing media server programming, and performing bench testing for customers
-Interfacing with existing and future software solution suppliers to resolve issues, understand future product direction, and evaluate new product additions
-Conducting and assisting in the delivery of customer training sessions
-Completion of all related documentation accurately and timely

Show Sage is a very customer-focused company with an informal yet detail-oriented work environment. Candidates should enjoy working in a small team, enjoy working with customers, be detail oriented, be able to self-manage their schedule and be willing to assist other team members in any reasonable capacity. Although a decent amount of the work will be performed in our Franklin Park, IL office, up to 70% of the work will require travel. We offer health, vision, and dental insurance, a 401(k) plan with company match and a flexible time off policy. Salary compensation will be based on skill and experience.


Candidates should have the following experience and skills:

-Experience working with Dataton WATCHOUT or similar media server software
-Functional knowledge of Windows PC hardware and software, including Windows 11 and gaming-related technologies
-Working knowledge of current video technologies and standards (switchers, routing, codecs/transcoding, video over IP, GPUs/integrated graphics technologies)
-Knowledge of A/V concepts and terminology
-Willingness and flexibility to travel as required to support customers and projects
-Experience in Adobe Creative Cloud or similar content creation software
-Experience troubleshooting and resolving hardware and software issues
-Experience testing and benchmarking PC software and hardware solutions
-Ability to quickly learn new media server solutions
-Working knowledge of Microsoft Word, Excel, Outlook, and Teams
-Strong written and verbal communications skills
-Strong customer focus with a passion for creating solutions and solving problems

In general, candidates must be comfortable with all facets of Windows-related hardware assembly, configuration, and maintenance. Nice-to-have skills include:

-Knowledge of Linux
-Experience with media server solutions other than Dataton WATCHOUT (Green Hippo, Isadora, QLab, etc.)
-A valid US passport
-CompTia A+, MCSE, CCNA/CCNP, or similar certifications.

Candidates ideally have a minimum of two years post-high-school education in a relevant discipline.