Service Coordinator

Job #1412

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Job Type Full Time
Location New York, New York
Post Date Dec 22, 2020
Salary $50,000 to $70,000
Summary

An exciting opportunity has arisen for an experienced Service Coordinator to join Charcoalblue’s New York team based at our client’s offices in Manhattan. Due to COVID-19, this post will be remote-based until further notice.

Charcoalblue’s ‘CB@’ managed service has been appointed by a long-standing international client to provide specialist Audio Visual project management services for their Events and Experience spaces.  This involves collaborating with the client’s designers, wider architectural project teams and AV integrators delivering world leading spaces. 

The Service Coordinator role will be pivotal in supporting our ‘CB@’ managed service day to day. You will quickly become involved at all levels of delivery, supporting the project management and wider delivery team in creating, developing, and executing new and existing service development processes, administration and service level support and documentation. You will play a key part in ensuring that the high quality of our client facing service is maintained and improved as the team work to deliver these world-leading complex projects.

The role is multi-faceted with focus not only on service enhancements, but also team connectivity and cross-service and cross organizational communications. You will provide a key interface between the ‘CB@’ managed service and Charcoalblue, including liaising closely with our ‘CB@’ Administrator, who supports on the HR, training, and administrative side.

Charcoalblue is widely regarded as the most exciting and innovative theatre, events, acoustics, and digital consultancy in the world. Since our foundation in the UK in 2004, we have grown to over 80 people worldwide, and Charcoalblue is now the largest organization of its kind. We have studios in London, Bristol, Glasgow, New York, Chicago, and Melbourne.

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