X-Laser has launched a new online Customer Hub that simplifies access to essential laser operator training, regulatory compliance tools, and technical support. The new platform brings these resources together in one convenient online location, making it easier for users to complete training, manage required paperwork, register equipment, and get help when they need it.
View the X-Laser Customer Hub here.
Designed to simplify the practical and administrative side of working with lasers, the X-Laser Customer Hub brings together tools and services to support users throughout their equipment’s life. By simplifying laser administration, the Hub helps users spend less time navigating paperwork and managing service needs and more time focusing on production.
X-Laser Customer Hub
- Training and Education offers self-paced e-learning courses covering the fundamentals of entertainment lasers, laser operator safety, and LILI (Laser Illuminated Lighting Instrument) operation. Users can work through course modules, complete a final exam, and earn a verifiable certificate with a QR code for credential validation. Additional courses and training resources will be added over time.
- Laser Compliance Tools help users manage important U.S. regulatory requirements. Users can submit variance applications and annual reports through the Hub, and access FAA 7140 filing tools. X-Laser streamlines the process by submitting variance applications to the FDA on users’ behalf, tracking progress, and notifying users when they are approved.
- Service and Support allows users to register equipment, access firmware and software downloads, submit service tickets, and initiate return merchandise authorization (RMA) requests. Companies with multiple laser systems can register equipment in bulk via spreadsheet upload, making it easier to manage equipment records and service histories. The Hub also includes a useful Knowledge Base covering setup, fault finding, maintenance, and other frequently asked questions. The Hub also maintains historical information on X-Laser systems the company built, certified, and serviced, helping its team provide informed, responsive customer support.
- Other Tools includes helpful resources for calculating key parameters such as scan angle and beam divergence, along with tools for FAA visual correction, hazard distance, irradiance and NOHD, and power and circuit budgets. Other handy tools include unit converters and a pre-show checklist, and many are free to use.
Anyone can create an X-Laser Customer Hub account and access the Knowledge Base for free, along with selected training and other resources. Customers who have purchased X-Laser equipment or training have access to additional functionality.
The X-Laser Customer Hub is accessible through the X-Laser website at http://www.xlaser.com.
About Elation
At Elation, we collaborate with leading professionals in the lighting industry to help bring extraordinary experiences to life. As a designer and manufacturer of a wide range of high-performance entertainment lighting products, we’re proud to be a trusted partner to top lighting professionals and production/rental houses around the world. Our commitment to quality, innovation, and creative solutions has made us a go-to resource in the industry. We also offer an advanced line of lighting control products through Obsidian Control Systems, and a full range of dependable specialty effects called Magmatic. Elation serves clients worldwide through offices in Los Angeles, Mexico City, Canada, and the Netherlands. We invite you to take a closer look at elationlighting.com
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