This is a full-time position based within our general territory of Ohio, Kentucky, Indiana, or Pennsylvania. This position will focus on scheduling, inspecting, and providing reports and budget numbers for annual rigging inspections. A successful candidate will be a motivated individual who is interested in providing best-in-class customer service and has the technical skills to complete tasks on time and on budget.
Reports to: Vice President of Sales and Marketing
Duties and Responsibilities:
Creates and responds to leads for providing quotes for annual rigging inspections.
Reaching out to existing clients to provide quotes and scheduling of annual rigging inspections.
Create and Maintain a schedule that allows for the completion of rigging inspections along with detailed reports for clients.
Create field reports with dimensions and descriptions for the estimating department.
Provide accurate reports that include repair priorities and budgetary numbers for clients.
Interface with sales team for follow ups and other sales activities from reports.
Interface with rigging project management team for technical support and clarifications.
Assist the Rigging Administrator in ensuring that monthly invoices are complete and accurate.
Responsible for maintaining current knowledge of current and changing standards and regulations. Some examples include, but are not limited to, ANSI, OSHA, and NFPA 80.
Perform other duties as assigned and directed.
Key Performance Indicators
Customer Relations
Customer Satisfaction Scores
Customer Retention
Sales Activities
Quotes Completed
Quotes Won
Project Success
Customer Satisfaction Scores
Financial Results
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications and Education:
A Bachelor of Arts, or similar degree, in Technical Theatre is desirable.
ETCP certification in Theatrical Rigging is required.
OSHA 30 is required. These may be acquired after hiring.
Must have good communication skills (both written and verbal).
Must have excellent customer service skills (both written and verbal).
Must have good organizational skills, with strong attention to details, including, but not limited to being prompt and accurate in submitting pack lists, invoicing, and monthly expense reports.
Must have valid Driver’s License and have good driving record.
Must meet all of the Department of Transportation (DOT) requirements for driving a commercial motor vehicles, including successfully obtaining and maintaining a valid Medical Examiners Certificate, within 30 days of employment
Must be able to pass local, state, school and federal background checks, as required by project.
Must be able to pass 7-panel drug screen.
Basic computer skills required (Microsoft Office).
Travel Requirement:
This position requires 50-75% time away from the office. Most trips will last less than three days. Rentals (or mileage) and applicable expenses will be reimbursed by VLS for these trips.