Systems Support Engineer

Job #6140

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Job Type Full Time
Location Middleton, Wisconsin
Field Engineering
Post Date Mar 7, 2024
Salary $63,500 - $115,000
Summary

Representative Responsibilities:
Work with project managers, system estimators and customers to complete projects to customers control intent
Prepare technical documentation for system integration
Modify construction drawings for ETC Commercial and Architectural systems
Generate load schedules for lighting panels
Create lighting risers
Assist the project manager on customer communications regarding system requirements
Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors and end users
Ensures ETC is projected in a professional and enthusiastic manner
Remains current on changes in policies, procedures, and product offerings
Ensures product knowledge is up to date
Reviews and improves existing procedures on a regular basis
Remains current on national energy codes and any changes; i.e. Title24, ASHRAE
Works with general and electrical contractors to explain ETC’s best practices in system installations

Requirements

Minimum Qualifications:
Bachelor’s Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
4-6 years of job-related experience
Demonstrated ability to work independently and perform multiple tasks without general supervision
Experience with mains voltage and 3 phase electricity
Strong knowledge of architectural and/or commercial lighting systems
Strong knowledge of ETC architectural and commercial product
Bluebeam and CAD knowledge preferred
Excellent communication and interpersonal skills
Able to explain difficult technical concepts in easy to understand terms
Excellent organizational and problem-solving skills
Must show patience and display a clear interest in getting the project done right and getting the contractors involved
Excellent customer service skills
Candidate must show the ability to constantly improve, innovate, and regularly offer suggestions to make ETC’s approach to projects better
Strong degree of flexibility and independence
Computer skills
Able to travel
Must maintain an acceptable driving record and valid driver’s license
Ability to work weekend and evenings as required
Able to work within a construction environment

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